Refund policy

 

Returns, Cancellations, & Exchanges

Graceful Embroidery Co. does not offer returns, cancellations, or exchanges because our products are made to order. If you have an issue with your order, please email gracefulembroideryco@gmail.com . 

If you've purchased an item at a market or craft show, there are signs provided at checkout and near specific products stating that once the product leaves the booth space, there are no refunds, returns, or cancellations. All of our products are carefully examined to provide 100% product quality before being sold in person, therefore any damage that occurs after the product is purchased is the responsibilty of the customer, not Graceful Embroidery Co. It is the customer's responsibility to be sure the product doesn't get damaged after purchase. 

Damaged Products

All of our products are carefully examined to provide 100% product quality before being sent out to the customer. If you feel that your product has been damaged, please email gracefulembroideryco@gmail.com within 3 days of product delivery date. Please provide photos in the email. If there are no photos provided in the email, your product will not be considered for review.

Lost or Stolen Packages

Graceful Embroidery Co. will not be responsible for lost or stolen packages. If your package has been lost or stolen, please file a claim with UPS. 

When finalizing the order at checkout, the customer is agreeing to the above terms and conditions. All orders are final. Please be sure the email address, shipping address and card information are entered correctly. Graceful Embroidery Co. is not responsible for customer entry errors. The order cannot be modified after the sale is final. For inquiries, please email gracefulembroideryco@gmail.com 

 

Policy was updated November 1, 2025.