Custom pieces are so special to me — each one is designed and stitched just for you. Please review the details below before sending an inquiry.

How It Works

• Send your custom request via email at gracefulembroideryco@gmail.com or the inquiry form.
• We’ll chat about design details, colors, garment choice, and timeline.
• Once approved, you'll receive a quote. Please note that a 50% non-refundable deposit is required to secure your order. Once the order is approved, no changes can be made and the quote is final.
• The remaining balance is due before pickup or shipping.

Production begins once the deposit is received.

Turnaround Time

Custom orders typically take 2–4 weeks, depending on complexity and current workload. During market season or holidays, timelines may be slightly longer.

If you need something by a specific date, please let me know before placing your order.

Design Approval

Please double-check spelling, dates, and details before approving your design. I will not be responsible for errors to the information you've provided. Once stitching begins, changes can’t be made.

Customer-Provided Garments

You’re welcome to provide your own garment, but it must be new and approved before stitching.

While I handle every piece with care, I can’t guarantee results on customer-supplied items and am not responsible for manufacturer defects, fabric issues, or damage that may occur during the embroidery process.

If you’re unsure whether your item will work well, I’m always happy to guide you.

Returns

Because custom pieces are made just for you, all custom sales are final. If there is ever an issue with your order, please reach out within 3 days of receiving it.

Thank you for trusting me to create something meaningful for you. I truly don’t take that lightly. 

With love, 
Darby
Graceful Embroidery Co.